Gym Access Setup Guide (Shelly App)

Step 1: Download the App on your phone:

👉 Shelly Smart Control Iphone

👉 Shelly Smart Control Android

Step 2: Create Your Account

-Sign up using the same email you used for your gym membership

⚠️ Important:

If you use a different email, you won’t get access.

👉 Let us know if your email has changed.

Step 3: Enter Verification Code

- Check your email inbox
- Enter this code into the app to activate your account

Step 4: Let Us Know

Once your account is set up, message us so we can grant you access.

Step 5: Access the Gym

After we’ve added you:

1. Open the app and go to home

2. Go to “All Devices”

3. Make Sure the app is refreshed

4. Tap the Gym access tab

5. Press the “ON” button

6. Door will open for 3 seconds

If the gym doesn’t show up in your app:

- Make sure you used the correct email and have verified it

It says “something went wrong”

-try again
-Refresh your app or log out and back into the app
-make sure you have location enabled for the Shelly app (go to location in your settings, then go to Shelly and allow location while using the app), then refresh the app
-your refresh button should be a solid white

🔐 Gym Access Troubleshooting Guide

Having trouble opening the door? Try these quick fixes before contacting us.

🔑 STEP 1 — Log out & log back in (IMPORTANT)

Log out of the app
Close it completely (don’t leave it running in the background)
Reopen the app and log back in

👉 If the app has been idle or in the background, it may not work properly even if it opens

✅ STEP 2 — Check your internet connection

Make sure you have mobile data or Wi-Fi turned ON
If you're on Wi-Fi and it’s not working:
- Turn Wi-Fi OFF and try using mobile data

🔄 STEP 3 — Reset the app connection

Close the app completely
Reopen the app
Try again

👉 Fixes most “Something went wrong” errors

📶 STEP 4 — Switch your connection

Turn Wi-Fi OFF → use mobile data
OR turn mobile data OFF → use Wi-Fi

👉 Forces a fresh connection

📍 STEP 5 — Enable Location Services

Some phones require location access for proper connection.

Turn Location ON
Make sure the app has permission to access location

👉 Especially important for Android devices

🔋 STEP 6 — Turn OFF battery saver

Some phones block the app in the background.

Disable:
- Battery Saver / Low Power Mode
Then reopen the app and try again

🌐 STEP 7 — Turn OFF VPN / Private DNS

If you use:

VPN apps
Ad blockers
Private DNS

👉 Turn them OFF temporarily and try again

🔁 STEP 8 — Try again (don’t spam the button)

Tap once and wait a few seconds
Repeated tapping can cause errors

🌍 STEP 9 — Try browser access (backup method)

If the app isn’t working:

Open your internet browser (Chrome/Safari)
Use your saved gym access link
Try opening the door from there

🚨 STILL NOT WORKING?

Please contact us if:

You’ve tried all steps above
The door still won’t open

📩 Include:

Your name
Your phone type (iPhone / Android)
A screenshot (if possible)

⚠️ IMPORTANT

Most access issues are caused by:

App running in the background
Poor internet connection
Phone settings blocking the app

👉 Following the steps above usually fixes the problem in under 1 minute.

If the Shelly app still won’t let you in, give us a call on 0499 968 752